Refund policy

Thank you for shopping at TheWolfard. We want you to be completely satisfied with your purchase. Since our products are sculpted from genuine, high-grade natural gemstones, we handle returns and refunds under a specialized protocol designed to protect your investment.

⏱️ 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return for an item [Shopify Help Center]. To be eligible for a standard return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the exact same condition that you received it.

  • It must be returned securely packed inside its original packaging, including all internal foam inserts and custom boxes. [1]

⚠️ IMPORTANT: Natural Stone Disclaimer (Read Before Returning)

Before submitting a return due to visual patterns, please note that TheWolfard exclusively uses 100% organic, genuine natural marble and multi-green onyx gemstone.

Because these items are engineered by nature and custom-sculpted by hand, no two pieces are ever 100% identical. Variations in crystalline structures, vibrant color banding, natural fissures, and deep mineral veins are completely normal characteristics of authentic stone. These natural markings are not manufacturing defects; they are proof of raw authenticity. We cannot approve free return shipping for standard structural patterns that inherent to natural rock.

📦 Return Shipping Costs & Restocking Fees

  • Customer Responsibility: For standard returns (such as buyer's remorse, changing your mind, or minor natural stone color preference variations), the customer is responsible for paying all return shipping fees.

  • Safe Transit: Since natural stone is structurally heavy, you must use a tracked shipping service with shipping insurance. If the item is damaged on its way back to our hub due to poor packaging, we cannot issue a refund.

  • Restocking Fee: A standard 10% restocking fee may be deducted from your final refund to cover processing and inspection.

💔 Fragile Transit Guarantee (Damaged or Broken Items)

We provide a 100% Risk-Free Delivery Guarantee for items damaged during courier transport. If your premium stoneware arrives chipped, fractured, or broken:

  1. Do not ship the item back. Retain all packaging.

  2. Take clear high-resolution photos of the damaged product and the external shipping label.

  3. Contact our support team at our official channel within 48 hours of delivery.

  4. We will review the photos and immediately dispatch a brand-new replacement piece completely free of cost, or issue a 100% full refund.

💰 Refund Processing Time

Once your return is received and inspected at our distribution hub, we will send you an email notification.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (Credit Card, PayPal, etc.).

  • Please allow 5 to 7 business days for US banks to officially post the refund amount back to your account balance.

Refined by Hand. Backed by Honesty. TheWolfard.